LiveChatAI

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LiveChatAI is an AI-powered customer support platform that blends automated chatbot technology with human live chat capabilities. It is designed to help businesses reduce support ticket volume by providing instant, accurate responses based on their own specific data.

Key Capabilities:

Custom AI Training: The software allows you to "train" a chatbot using your business’s unique content. You can feed it website URLs, PDFs, help center articles, or custom Q&A pairs, allowing the AI to answer company-specific questions rather than generic ones.
AI + Human Hybrid Support: It operates on a dual-response system. An AI bot (powered by models like GPT-4o or Claude) acts as the first responder. If a query is too complex or the customer requests a "real person," the conversation is seamlessly handed off to a human agent.
"AI Actions" (Automation): Beyond just chatting, the software can trigger workflows. It can be configured to book meetings via Calendly, look up order statuses in Shopify, or process leads into a CRM.
Multi-Channel & Multilingual: You can deploy the chatbot across various platforms including your website (via a widget or embed), Slack, and WhatsApp. It supports over 95 languages, making it suitable for global operations.
No-Code Implementation: It is designed for ease of use, allowing teams to launch a functional, trained AI assistant in minutes without needing technical or coding skills.

Common Use Cases:

Customer Support: Automating repetitive FAQs (shipping, returns, pricing) to free up human agents for high-value tasks.
Internal Support: Serving as an HR or IT assistant to help employees find internal documents or troubleshoot technical issues.
Sales & Lead Gen: Engaging website visitors in real-time to qualify leads and capture contact information.
E-commerce: Providing 24/7 product recommendations and tracking information to online shoppers.

Artificial Intelligence Powered

Private Chatbot for your Website

LiveChatAI is an AI-powered chatbot designed to provide customized and satisfying responses to web visitors, quickly resolving their queries and guiding them towards new actions with increased satisfaction and loyalty. It features AIBoost technology, ensuring complete and grammatically correct answers, while maintaining corporate identity through filters that prevent inappropriate responses. LiveChatAI can segment visitors to tailor responses and is capable of performing actions like order inquiries, appointment scheduling, and form submissions by integrating with various systems. It supports over 50 languages and is GDPR compliant, ensuring information security.